Privacy Policy

1. Introduction

Welcome to Hearthwise Collective. We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (hearthwisecollective.com), use our services, or interact with us.

By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.

2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, book a consultation, fill out a form, subscribe to our newsletter, respond to a survey, or in connection with other activities, services, features, or resources we make available on our site.

a. Personal Identifiable Information (PII)

• Contact Data: Name, email address, mailing address, phone number.
• Health-Related Data: Information you voluntarily provide related to your health goals, medical history, lifestyle habits for personalized advice or consultations. This is handled with the utmost confidentiality and in compliance with applicable health privacy laws.
• Demographic Data: Age, gender, location (optional).
• Payment Data: We do not directly store credit card details. All payment transactions are processed through secure third-party payment processors who specialize in handling financial information.

b. Non-Personal Identifiable Information

We may collect non-personal identification information about users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about users’ means of connection to our site (such as the operating system and the Internet service providers utilized) and other similar information.

c. Cookies and Tracking Technologies

Our site may use “cookies” to enhance user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.

3. How We Use Collected Information

Hearthwise Collective collects and uses your personal information for the following purposes:

• To Personalize User Experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
• To Improve Our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Process Transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: We may use the email address to send user information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.
• For Consultations and Services: To provide personalized wellness consultations, nutritional planning, and mental health support tailored to your unique needs.

We prioritize the security and confidentiality of your data.

4. How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. We regularly review our security practices to ensure your data remains protected.

5. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identifiable information to others. We may share generic aggregated demographic information not linked to any personal identifiable information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to:

• Comply with a legal obligation.
• Protect and defend the rights or property of Hearthwise Collective.
• Act in urgent circumstances to protect the personal safety of users of the service or the public.
• Protect against legal liability.

6. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request erasure of your personal information.
• The right to withdraw consent at any time where we rely on consent to process your personal information.
• The right to object to processing of your personal information.
• The right to data portability.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Third-Party Websites

Users may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our site, is subject to that website’s own terms and policies.

8. Changes to This Privacy Policy

Hearthwise Collective has the discretion to update this privacy policy at any time. When we do, we will revise the “last updated” date at the top of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

9. Your Acceptance of These Terms

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

10. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: